What's the policy for account suspension

Introduction

When your account meets the requirements for service suspension, it will be frozen. After the account is frozen, you cannot use any ZEGOCLOUD service. When the requirements for service restoration are met, the services will be restored, and you can continue to use ZEGOCLOUD services.

Trial account suspension and restoration

When you register with ZEGOCLOUD as a new user, you will be gifted a 10,000-minute Voice & Video Call package valid for 30 days and 14-day advanced technical support to help you quickly start your project. However, after the trial period ends or you use up the 10,000 minutes of the package, your account will be frozen. If you need to continue to use ZEGOCLOUD products and services, you can choose to log in to ZEGOCLOUD Admin Console and renew your trial use or purchase Starter Plan to upgrade your account. After upgrading your account, you will obtain more benefits. By doing so, your account will be restored.

Service suspension due to arrears and restoration

During your daily use of ZEGOCLOUD products and services, pay attention to your account balance in a timely manner. When your balance is less than $0 for three consecutive days, your account will be frozen, and you will receive a service suspension reminder sent by ZEGOCLOUD. Make sure that your account balance is sufficient. After service suspension, you can top up your account balance until the balance is greater than$0. Then ZEGOCLOUD will automatically restore your service.