How ZEGOCLOUD Shapes the Future of Telemedicine

The healthcare industry is transitioning into a new era, with a growing number of patients opting for telemedicine. Through specific applications and video consultations, patients and doctors in remote locations can communicate without the necessity of going to a hospital or clinic for healthcare.

Doctors can diagnose diseases remotely, allowing patients to receive world-class medical services comfortably at home. This empowers millions globally to access high-quality healthcare at a more reasonable cost. Time savings, cost reduction, and enhanced efficiency are precisely the factors that users prioritize when opting for telemedicine services.

Since the launch of its online healthcare solution, ZEGOCLOUD has empowered numerous clients to create telemedicine apps, garnering high praise for its outstanding technology, comprehensive solutions, and attentive service.

With the market’s continuous evolution and growing customer needs, this telemedicine solution is rapidly upgrading with additional new features, covering a range of high-frequency internet healthcare scenarios including remote diagnosis, telepsychology counseling, medical live training, and healthcare seminars.

Remote Diagnosis

In the consultation stage, healthcare professionals and patients communicate online through text and video. Text-based consultations need to support various message types, including text, read receipts, high-resolution original images, and require high offline push delivery rates to notify patients and doctors. Video consultations are typically charged according to duration, necessitating precise timing and control over video length, high-quality visuals with realistic colors, clear and fluent audio to hear patients speak and cough clearly.

ZEGOCLOUD’s online healthcare solution enables quick integration of audio and video consultations, text-based consultations, and various scenarios through UIKits, effectively fulfilling the communication requirements for consultations. Currently, the telemedicine solution has over 50 UI components, offering icon configuration buttons and capabilities like chat, audio noise suppression, and moderation during calls. Additionally, it supports over 7 platforms/frameworks, such as Android, iOS, Web, uni-app, flutter, and others.

Image-text consultation

In the context of image-text consultations, doctors and patients can engage in one-on-one chats, send text messages, voice messages, emojis, and more. Patients can send high-definition images of their condition as well as various types of messages, including diagnostic PDF files. The telemedicine solution also features offline push capabilities to deliver messages to offline users, allowing them to receive historical messages as soon as they come online. Furthermore, it integrates various leading mobile manufacturers’ push channels, enabling messages to be delivered promptly regardless of online or offline status.

Video Call Consultation

Regarding video quality, it supports up to 4K resolution, paired with pre-processing capabilities like video noise suppression. It utilizes a unified and accurate color space along with HDR to replicate realistic display effects. Self-developed optimized z264 and z265 encoders and decoders are deeply integrated with various hardware encoders from different manufacturers, achieving support for a wider range of mobile devices with lower performance consumption.

In terms of audio quality, our in-house 3A algorithm and the industry’s lightest AI noise reduction technology retain pure human voices with minimal performance degradation after noise echo suppression, along with real-time scene identification to ensure a holistic impact on noise reduction and sound quality.

Moreover, it includes precise call timing and billing optimization capabilities, enabling accurate calculation of call duration to ensure billing security. It also supports setting a pre-call buffer time before each minute, which can be configured in seconds.

Online psychological counseling

Real-time audio and video enable users to engage in online psychological counseling and instant sharing scenarios, fostering a friendly and relaxed atmosphere for effective communication with psychologists. In contrast to face-to-face consultations, online platforms offer enhanced privacy, reducing the psychological threshold for patients seeking guidance. Furthermore, due to the inability to access psychological guidance offline at any time and limited availability of quality mental health services in small towns, many users opt for online psychological counseling apps.

Poor call quality can lead to misunderstandings between patients and healthcare providers, potentially affecting the accuracy of diagnoses and the effectiveness of prescribed treatments. High-quality interactions can enhance patient trust and satisfaction, encouraging them to utilize remote consultation services again.

Built on industry-leading audio and video calling technology, ZEGOCLOUD’s telehealth solution guarantees seamless communication even in areas with poor network connectivity. Moreover, with in-house developed 3A algorithms and the lightest AI noise reduction in the industry, it ensures a combined noise reduction and audio quality effect, restoring clear human voices in high quality.

Also, real-time translation features can offer instant subtitles, significantly enhancing usability for users with hearing impairments. This also helps online psychological counseling apps expand their potential user base. Combined with our newest conversational AI solution, the telemedicine solution can integrate an AI counseling approach. Leveraging large language models integrated with RAG and SFT technologies, it delivers responses containing professional counseling expertise. The memory feature, based on conversation summaries, enables a more accurate long-term counseling experience. Instant Messaging (IM) replies within 500 milliseconds and voice call responses within 1 second aim to reduce users’ anxiety during waiting periods. Most importantly, it can provide timely responses 24/7 to assist human counselors in better serving users.

Medical Live Training and Healthcare Seminars

Medical Live Training

Whether it’s about medical education, professional training for healthcare industry personnel, or surgical demonstrations, using remote live training can break spatial constraints, while retaining classroom interactivity, significantly saving costs for both instructors and students.

ZEGOCLOUD’s telehealth solution can rapidly integrate live streaming scenarios, offering end-to-end optimization capabilities from capture to rendering in live broadcasting.

In terms of viewing experience, it achieves sub-1-second ultra-low latency, with an average first frame duration as low as 200 milliseconds, and a stutter rate below 1% across multiple regions.Moreover, it can withstand up to 80% packet loss and up to 10 seconds of jitter.

Regarding interactive features, it supports screen sharing, whiteboard functions with dynamic PowerPoint, virtual backgrounds, cloud recording, real-time translation with millisecond-level recognition, instant translation results, and perfectly synchronized subtitles, ensuring no delays.

Healthcare Seminars

In the medical field, conducting real-time multi-party audio and video calls and hosting online seminars are common practices. Online meetings enhance collaborative efficiency, allowing doctors to engage in interactive teaching discussions and multidisciplinary consultations quickly and conveniently.

ZEGOCLOUD’s telehealth solution can rapidly help customers integrate multi-party conference scenarios, providing comprehensive and diverse supporting capabilities. For example, the real-time recording feature instantly creates educational resources, while online document sharing in multidisciplinary meetings enhances communication among doctors. Virtual backgrounds set a professional tone, and AI speech-to-text technology speeds up note-taking. Real-time subtitle translation aids seamless discussions across languages.

Secure and Reliable High-quality Platform

ZEGOCLOUD’s telehealth solution ensures patient privacy by implementing end-to-end encryption for text, images, and audio-video calls. Real-time subtitles and transcriptions can be encrypted using the same method as RTC audio or video encryption. It also supports internal and external network communication through cloud agents.

By integrating our in-house global audio-video transmission network, MSDN, we guarantee the real-time, seamless, and stable delivery of text, images, and audio-video calls. Simultaneously, it offers developers an audio-video quality operation platform to comprehensively monitor services, including issue identification and diagnosis, quality insights and experiences, business analytics, real-time monitoring alerts, and more. This platform effectively enhances audio-video quality and user experience with low barriers to entry.

What’s more, we have been awarded multiple international certifications for information security and privacy management systems, including ISO/IEC 27001:2022, ISO/IEC 27701:2019, ISO/IEC 27018:2019, to demonstrate its privacy compliance and security management capabilities.

Apart from ISO certifications, we ensure adherence to local regulatory requirements, including:

Singapore: “Personal Data Protection Act,” “Personal Data Protection (Data Breach Notification) Regulations,” “Personal Data Protection (Do Not Call Registry) Regulations,” etc.
India: “Information Technology Act,” “Medical Laws,” etc.
Europe: “General Data Protection Regulation,” etc.

In today’s rapidly evolving technological landscape, telehealth is transforming our healthcare models at an unprecedented pace. Our telehealth solutions enable clients to quickly set up online consultations, psychological counseling, live training sessions, webinars, and more, facilitating more efficient connections between patients and healthcare providers to offer convenient, high-quality medical services.

With stringent security and compliance measures, cutting-edge technologies, and continual upgrades, We will continue collaborating closely with more clients to contribute to the development of global healthcare industry, allowing more individuals to benefit from the blessings of modern healthcare.