Chatbase Review: Features, Pricing, Pros and Cons

Chatbase has gained attention as a no-code platform for creating AI chatbots trained on your own documents, website content, and knowledge sources. Many teams now use it for customer support, lead qualification, and automated FAQ handling. This review explores Chatbase in detail, including its core features, how it works, pricing plans, strengths, and limitations. By the end, you will have a clear understanding of whether Chatbase fits your needs or whether other approaches might be more suitable for building and deploying chatbots.

What is Chatbase?

Chatbase is a no-code AI chatbot platform that allows you to train chatbots using your own content. For that, you can use documents, website pages, and files, and these chatbots can answer questions and help customers automatically. Hence, Chatbase focuses on customer support and lead capture bots that you can add to websites or connect to channels like WhatsApp and Slack.

Additionally, it lets you upload data such as PDFs, text, URLs, or Notion pages so the bot can learn your product and answer queries. Chatbase AI also uses large language models such as GPT-3.5 or GPT-4 and retrieval augmented generation to find relevant information and provide accurate, natural answers.

Key Features of Chatbase

Chatbase offers unlimited features that help users build smarter chatbots and manage customer conversations more easily. So, to know about them in detail, adhere to the listed points and decide if it’s the right solution:

Train on Your Data: Chatbase lets you upload your PDFs, text files, website links, Q&A lists, or Notion pages. Thus, the bot reads this data and learns your products, rules, and support answers. This keeps answers accurate and based on your own content, not random web information.
Natural, AI-Powered Conversations: The platform uses advanced language models such as GPT-3.5 and GPT-4 to create smooth and clear replies. There, you can set tone, strictness, and creativity so the bot speaks the way your brand prefers.
Embed & Deploy Everywhere: You can place the Chatbase AI bot on your website as a small chat widget. Hence, setup takes a few minutes and works on most websites, after which you can use the bot on WhatsApp, Messenger, etc.
AI Actions & Integrations: Chatbase bots do tasks other than answering queries. This means it does tasks like check order status, confirm subscriptions in Stripe, create support tickets, or book meetings. Besides, you can connect the bot to your tools or APIs, so it gives answers with real account data.
Analytics & Continuous Improvement: Chatbase keeps full logs of all chats, so you can see what users ask and where the bot fails. Additionally, dashboards show chat volume, success rate, common questions, and problem areas. Plus, you can revise answers or update the knowledge data whenever you see gaps, so the bot gets better with time.
Human Handoff & Team Collaboration: One can also add human agents and let the bot pass complex questions to them. Agents see live conversations in a clean inbox and step in when the bot cannot help. Thus, this combination creates a smooth mix of automation and real support.

The Pros and Cons of Chatbase

Before you look for Chatbase alternatives, it’s important that you know the platform in detail. Therefore, this section highlights a few pros and cons of this solution to determine if you actually need a substitute:

Pros

Launch a chatbot quickly without coding, perfect for non-technical teams.
Use PDFs, websites, text, and Notion to teach the bot your business.
Publish bot on websites, links, apps, and connect to tools like Slack.
See conversation logs and analytics to improve chatbot answers over time.
Higher plans give more messages, multiple bots, and team support for growth.

Cons

Cannot create complex multi-step chatbot flows without extra external tools.
Bot responses occasionally hallucinate when training data is unclear or incomplete.
The free plan is limited, and costs increase quickly with extra features.
Chatbot customization is limited, making it harder to match brand needs.
Some users face errors, hallucinations, or slow and inconsistent support.

How Does Chatbase Work?

Chatbase AI uses your content and AI to act as a smart support agent as you add your data. Hence, you set how the agent should respond, use it on different channels, and improve it over time with analytics. So, review the given guide if you seek to know how it works in detail and learn how to create a chatbot:

Step 1. On the site, press the “New Chatbot” option and choose the data on which you want to train your chatbot. Select between Files, Text, Website, or other option, and here, take “Website” as an example. Determine the option to add the link to the site, whereas it is better to opt for the “Include Links” section since a site contains many copied links.

This will help you add the link to the targeted Customer Services site to train your chatbot. So, now that you have added the link, press the “Create Chatbot” button, and Chatbase will train all the data on the website.

Step 2. Once trained, head to the “Playground” tab and tap the “Box” icon to choose “Model, Temperature, and System Prompt.” As all the settings are determined, press the “Save to Chatbot” option and test the chatbot by asking questions.

Step 3. After the testing, go to the “Activity” section under the “Chat Logs” section to fetch all the conversation history.

There, you can see the chat between the chatbot and customers, with the ability to correct queries that weren’t answered correctly. For that, click the “Revise Answer” button in a specific chat and enter the correct answer in the displayed textbox. This will enable the chatbot to learn from your data to avoid mistakes in the future.

Step 4. Now that you have ensured that the chatbot is ready to launch, go to the “Settings” section. So, choose the Chatbot’s name in General settings, then click the “Save” button.

Step 5. After that, go to the “Chat Interface” and decide how the chatbot will look and in which sequence it will interact. Adjust the “Initial Messages” and “Suggested Messages” and scroll down to add a chatbot image and theme. Likewise, adjust other settings, such as “Leads, Notifications, and Custom Domains,” as needed.

Step 6. To launch it, go to the “Connect” tab and pick the “Make Public” button under the “Embed” tab.

Here, choose whether you want to add it as a chat bubble or main thing on the site by copying the “Frame” or “Script” links. In the same “Connect” area, link your chatbot to channels like Slack, WhatsApp, or other supported apps, if available in your plan.

Chatbase Pricing

Chatbase pricing is what concerns most beginner developers when they are out to create chatbot solutions. So, if you want to know if Chatbase is the right option for you, here are its pricing details:

Plans	Monthly	Yearly
Hobby	$40 per month	$32 per month, $384 billed annually
Standard	$150 per month	$120 per month, $1,440 billed annually
Pro	$500 per month	$400 per month, $4,800 billed annually

Chatbase Support

Chatbase offers support through a mix of self-serve resources, direct contact channels, and in‑product help. So, if you want to know about these methods in detail and how to use them, adhere to the given points:

Official Support Channels

Help Center: The help pages give clear guides, FAQs, and articles that show how to set up the bot. Also, it guides on how to add data, use actions, and place the widget on your site.
Email/Contact: For account, billing, or privacy issues, Chatbase provides support via email and a “Contact Support” option on the website and in help pages.

In-Product and Developer Support

In-App Help: The Chatbase dashboard gives quick start steps, a testing area, and small guides. Thus, it helps you set up agents, actions, and channels in no time.
Developer Docs: The developer section explains how to embed widgets, set up pages, use APIs, and connect integrations. So, engineers can fix issues and add features without direct support.

Best Chatbase Alternatives

Due to the limitations of Chatbase pricing plans, users look for safe and affordable solutions. Therefore, this section uncovers 5 substitutes along with the features that you can consider:

1. Tidio

Unlike Chatbase, Tidio is a complete customer service platform for websites and small to mid-size businesses. Hence, it has live chat, AI chatbots, and help desk features to improve support and sales. The platform lets teams answer common questions and allows human agents to step in when needed. Additionally, it supports multiple channels like website widgets, Messenger, Instagram, WhatsApp, and email.

2. Botpress

When Chatbase’s free plan causes a hindrance, consider Botpress to build advanced chatbots and AI agents. It features a visual flow builder with drag and drop nodes for questions, conditions, loops, and API calls. Besides, it includes a test emulator, advanced NLP for intent and entity recognition, and support for over 100 languages. You can also connect multiple AI models like GPT-4, Claude, or custom LLMs with fallback logic.

3. Denser.ai

Being one of the Chatbase alternatives, Denser.ai is an enterprise AI chatbot platform that uses retrieval-augmented generation. Additionally, it leverages no-code workflows and multi-channel deployment and can read content from web pages, documents, and Google Drive to create a knowledge base. Moreover, the platform pulls content from multiple sources and integrates with tools like CRM or help desk systems.

4. YourGPT

As a better option to Chatbase, YourGPT is an AI tool that helps people create chatbots for customer support without code. Additionally, set up the bot with your own files, links, and help articles, so every answer comes from your real information. Plus, one can set the bot’s voice, style, and role, then place it on many channels like your website, email, etc.

5. Yellow.ai

In the Chatbase alternatives list, Yellow.ai helps large companies build smart voice, chat, and email agents. These agents understand what users want, track the conversation, and take real actions within company systems. Besides, the platform uses many AI models, and agents work across voice calls, chat apps, and email. It also connects with more than 150 business tools like Salesforce and Zendesk, and follows strong security standards.

How to Build Your Own Chatbase-Style Chatbot Platform

While Chatbase provides a ready-to-use environment for training and deploying chatbots, some teams may prefer building a more customized platform of their own. This often happens when developers want to fully control how data is processed, embed chat logic inside existing systems, or design multi-channel interactions without depending on a hosted solution.

If your goal is to build a Chatbase-style chatbot system natively inside your product, ZEGOCLOUD offers the real-time communication, messaging, and AI agent infrastructure needed to support that direction. With SDKs, APIs, and pre-built UIKits for voice, video, and chat, developers can create conversational agents that follow their own knowledge base, interface requirements, and security rules. Instead of configuring bots on an external platform, you can integrate low-latency communication, knowledge retrieval, and agent-to-user interactions directly into your application and maintain full control over the logic.

ZEGOCLOUD provides the foundation for teams who want to build their own Chatbase-like platform from the ground up, including capabilities such as:

Real-time messaging and chat interactions
Voice or video conversations for customer support scenarios
AI Agent APIs for embedding LLM-based responses
UIKits that allow fast interface development
Flexible integration with internal systems, CRMs, and databases
Low-latency RTC channels for seamless assistant-to-user communication

Instead of adapting your product to fit the limits of an external chatbot builder, this approach lets you design your own platform with custom workflows, multi-step logic, and knowledge retrieval patterns aligned with your business rules.

Conclusion

To wrap up, if you want to know how to use Chatbase to develop a chatbot, this guide has answered whether it’s the right option for you. So, review the article and get to know how to create bots and determine if it matches your skills. However, if you prefer to make a chatbot with a complex setup and affordable options, ZEGOCLOUD AI Agent API is a preferred choice.

FAQ

Q1. Is Chatbase better than CustomGPT?

It depends on your needs. Chatbase focuses on no-code chatbot creation using your own data, while CustomGPT offers more flexibility and deeper customization. The right choice varies by use case.

Q2. What is the use of Chatbase?

Chatbase is used to build chatbots that answer questions based on your documents, web pages, or internal content. It helps automate support, capture leads, and improve customer response efficiency.

Q3. Is Chatbase free to use?

Chatbase has limited free usage, but most real deployment cases require a paid plan. Costs increase based on chatbot volume, features, and message usage.

Q4. Is Chatbase good?

Chatbase is convenient and effective for fast deployment without coding, but it may feel limited for complex logic, heavy customization, or large-scale needs.