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Support Plans

When you need support, we're always here for you. Our team of experts is ready to work together with you to achieve your success.

Guaranteed response

Whether you are just getting started or already have a business up and running, we respond to your questions and issues in a timely manner.

Global support experts

We have a team of solution architects, technical engineers, and customer success managers ready to help you from all aspects.

Startup support

We have support plans designed for startups. Contact us for more details.

Start building with ZEGOCLOUD now and you can get 2 free weeks of Premium support.

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Plans

Basic Premium

Pricing Free $1,000 / month

Guaranteed response time 8 Business hours 2 Business hours

Community access / support

Email support

Email and phone support (24/7)

Access to online documentation

Access to open-source reference apps

Access to ZEGO Prism
(Service Monitoring and Analytics)
Basic Premium

Dedicated conversation channel

Dedicated customer success manager

Dedicated technical account manager

Business hours: From 8:00 a.m. to 8:00 p.m. (Singapore Standard Time – SST) on Business Days.

Oasis CEO Jeff Yin
We approached several technology service providers at the time, but in our encounter with the ZEGOCLOUD team, we experienced a more attentive and comprehensive service. They are not only strong in technical skills but also excellent in customer service, and they helped us avoid a lot of risks in our project. We have great confidence in the ZEGOCLOUD team and look forward to a longer-term relationship with them.
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