Overview

Analytics Dashboard

Analytics Dashboard(AD) is ZEGOCLOUD's audio and video quality operations platform for developers. It helps developers comprehensively monitor audio and video services, reconstruct call quality and interaction scenarios, and efficiently identify and troubleshoot issues with low barriers, ultimately improving audio and video quality and user experience.

Call Insights

With Call Insights, you can efficiently identify and diagnose issues with low barriers, and reconstruct audio/video quality and user interaction experience details.

• Monitor quality throughout the entire lifecycle of audio and video calls
• Evaluate the scale of impact to determine whether issues affect a broad range of users or are isolated cases
• Track user behavior, reconstruct end-to-end user experience, investigate call quality, locate issues, and perform root cause analysis

User Monitoring

Through User Monitoring, you can track users' room footprints throughout their lifecycle, view stream publishing/playing quality and user behavior events, proactively diagnose user anomalies, and perform anomaly attribution.

• Quickly view target users' room footprints throughout their lifecycle and query specific rooms
• Get an overview of user behavior and stream quality in specified rooms, reconstruct user behavior and experience, and identify periods of poor experience
• Automatically identify anomalies throughout the user lifecycle and analyze root causes, helping developers resolve user issues and improve user experience

Room Overview

With Room Overview, you can quickly view room lifecycles and in-room user quality, deeply analyze potential anomalies in room users and stream publishing/playing.

• Quickly filter and locate problematic rooms based on overview information of online room lifecycles and user quality
• Use call diagnostics to monitor stutter distribution in audio/video calls, identify abnormal hosts, and precisely locate anomaly points
• Leverage user analysis to comprehensively understand various information about in-room users and grasp how different factors affect stutter patterns
• Through the stream list module, clearly understand detailed operational data of each stream and quickly locate stream-related quality issues

Stream Mixing Service

With the Stream Mixing Service, you can obtain detailed information about online stream mixing tasks and perform in-depth analysis of task lifecycles and mixing quality.

• Thoroughly break down stream mixing task lifecycles and reconstruct the timeline of mixing calls
• Combine quality details of input and output single streams to quickly locate quality issues and analyze mixing anomalies
• Automatically identify anomalies in mixing tasks and analyze root causes, helping developers locate mixing issues

Operation Dashboard

In the Operation Dashboard, you can overview user experience, monitor service trends, analyze business trend changes, measure business health status, and understand changes in operational scale.

• Overview basic user experience through multiple dimensions and metrics to assess quality status
• Choose to view data at a daily granularity based on metric characteristics
• Further examine quality conditions in different regions to understand quality trend changes and assess quality trajectories
• Access transparent streaming and room service data to help measure backend service availability
• View business scale changes from different perspectives such as daily active rooms, user count, and stream publishing/playing scale to assess business operations
• Understand user group profiles by viewing user distribution across regions, platforms, systems, and SDK versions

Real-time Monitoring

Through real-time data provided by Analytics Dashboard, you can promptly monitor and understand changes in user experience, service status, and business scale to ensure business stability.

• Monitor overall business quality comprehensively from multiple perspectives including rooms, users, stream publishing/playing, user experience, network quality, and service overview
• Provide minute-level granularity real-time data to help you track business changes promptly
• Support viewing detailed data across different platforms, regions, and stream playing services to meet data requirements for various business scenarios

Monitoring Alerts

Analytics Dashboard provides real-time alert functionality for monitoring metrics of audio and video services.

• Support customized alert rules and strategies
• Support historical alert record review
• Provide multiple alert notification methods to meet various notification needs
• Alert records are linked with Operation Dashboard and Real-time Monitoring to help analyze alert causes

Operation System Integration

To meet developer needs, Analytics Dashboard provides Open API integration, allowing you to use Analytics Dashboard directly in your own system, reducing integration costs and improving work efficiency.