How to handle the no audio issue?
2022-07-12
Products / Plugins:Video Call / Audio Call / Live streaming
Platform / Framework:iOS / Android / macOS / Windows / Flutter / Unity3D
If there is a no audio issue, you can refer to the following steps to handle it.
Problem Troubleshooting
- You can use the sample source code provided by ZEGO to test whether there is also a no audio issue. If the sample source code is normal, you can refer to the following methods for troubleshooting.
- Whether microphone permissions are configured. If not, please ensure that microphone permissions are configured.
- If it is a PC environment, please confirm whether an audio device is connected. If an audio device is connected, please ensure that you select the connected device as the call device and that the driver is correctly installed.
- Whether the SDK's mute interface has been called: mutePublishStreamAudio or muteMicrophone.
- Whether the project's AppID, AppSign, or Token is configured correctly. For specific configuration, please refer to Quick Start - Implementation Process.
Contact ZEGOCLOUD Technical Support
If the problem persists, please contact ZEGOCLOUD Technical Support and provide the following information to help quickly locate the problem.
| Information | Details |
|---|---|
| Required Information | The room ID (roomID) where the no audio issue occurs. |
| The user ID (userID) of the user who hears no audio and the user who causes the no audio issue. | |
| Optional Information | The specific time period when the no audio issue occurs. |
| SDK log file. For details, please refer to How to set and get SDK logs and stack information. |