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  • Error codes

Error Codes

Last updated:2025-04-11 19:38

Introduction

When the SDK is running with network or media-related errors, the SDK cannot be automatically restored and requires APP intervention or user prompts. If there is an error message in the returned result after calling an interface, an error message in the event callback, or an error log in the console log, it means that the interface is called abnormally.

  • Sample code of error message returned after calling the interface:
const { errorCode, extendedData } = await zg.setCaptureVolume(stream, result);
// errorCode Is the Error Codes, extendedData is the error Description information
console.log(errorCode, extendedData); 
  • Example code of error message in event callback:
zg.on('roomStateUpdate', (roomID, state, errorCode, extendedData) => {
    if (errorCode !== 0) {
      // errorCode Is the Error Codes, extendedData is the error Description information
      console.log(errorCode, extendedData); 
    }
})

1000xxx/1100xxx General Error Codes

Generic class Error Codes error Error Codes common interfaces, usually call startPublishingStream , startPlayingStream interfaces will appear, and the following processing according to the corresponding Error Codes.

Error Codes Description
0 Successful execution.
1000002 Not logged in to the room, please log in to the room before calling publish streams or play streams.
1000014 The input stream ID is very long, and the maximum input is 256 characters.
1000015 The input stream ID is empty.
1000016 The input stream ID contains illegal characters.
1000017 The network is down.
1000018 Local stream error.
1000019 The input stream ID contains illegal characters.
1100001 Parameter error.
1100002 The request response timed out, possibly due to network reasons.
1100003 The socket is closed, possibly due to network reasons.
1100999 Unknown error on the server, please contact ZEGOCLOUD technical support.

1001xxx/1101xxx Error Codes During Debugging

Error Codes in the debugging phase refer to the errors that developers tend to make during application development, and are generally manifested as interface parameter errors.

Error Codes Description
1001004 Description: Authentication failed.
Cause: Incorrect AppID; using AppID in wrong environment.
Solutions: Please check AppID is correct or not on ZEGOCLOUD manage console, or check whether the environment configured by AppID is consistent with the environment set by SDK.
1001021 Description: Set geo fence failed.
Cause: Set geo fence after initialize the SDK.
Solutions: Please set geo fence before initialize the SDK.
1101000 SDK initialization failed. Please check whether the appID and server format and content are correct.
1101001 The call to the getSetting method of the WeChat applet failed to detect whether the Camera and Microphone functions are normal.
1101002 Description: Failed to get streaming service configuration.
Cause: Failed to obtain streaming media service configuration.
Solutions: Please contact ZEGOCLOUD technical support.

1002xxx/1102xxx Room Related Error Codes

An error occurred when calling the loginRoom interface, usually due to an error in the login room parameter, and an abnormality in the communication between the SDK and the ZEGOCLOUD room server.

Error Codes Description
1002001 The number of registered rooms exceeds the upper limit. Currently, only one main room and one multi-room can be logged in at the same time.
1002005 Enter the user ID is empty.
1002006 The entered user ID contains illegal characters.
1002007 The input user ID is too long, and the maximum length should be less than 64 bytes.
1002008 Enter the username as blank.
1002009 The entered user name contains illegal characters.
1002010 The entered user name is too long, and the maximum length should be less than 256 bytes.
1002011 Enter the room ID is empty.
1002012 The entered room ID contains illegal characters.
1002013 The input room ID is too long, and the maximum length should be less than 128 bytes.
1002014 The room is not logged in or the room is disconnected.
1002015 Room extra information key is too long. The length of the room extra information key input to the [setRoomExtraInfo] function is greater than or equal to 128 bytes.
Please check the room extra information key input when calling the [setRoomExtraInfo] function to ensure its length is less than 128 bytes.
1002016 Room extra information value is too long. The length of the room extra information value input to the [setRoomExtraInfo] function is greater than or equal to 128 bytes.
Please check the room extra information value input when calling the [setRoomExtraInfo] function to ensure its length is less than 128 bytes.
1002017 Description: The number of keys set in the room additional message exceeds the maximum number of supported limits.
Cause: called setRoomExtraInfo Different keys have been passed in multiple times.
Solutions: please contact ZEGOCLOUD technical support.
1002018 Description: In multi-room mode, the user ID or user name logging into the room is different.
Cause: In multi-room mode, different user IDs or user names are passed in when logging into multi-rooms.
Solutions: In multi-room mode, the user ID or user name passed in must be the same.
1002031 The login room timeout may be caused by network reasons.
1002034 The number of users logging in to the room exceeds the maximum number of users configured in the room (the default maximum number of users in the room is 50 in the test environment, and there is no limit in the formal environment).
1002036 Login failed, multi-room feature is not enabled. Please contact ZEGOCLOUD technical support.
1002037 The total number of rooms logged in simultaneously exceeds the limit. The multi-room feature has a limit on the total number of rooms that can be logged in simultaneously. Please contact ZEGOCLOUD technical support.
1002050 The user was kicked out of the room. It may be that the same user ID was logged in on another device.
1002053 Retrying to log in to the room exceeds the maximum retry time.
1002055 The business backstage sent a signal to kick out of the room. Please check the reason for the kick.
1002056 The user logs in repeatedly.
1002099 System internal abnormality causes room login failure, please contact ZEGOCLOUD technical support.
1102001 The heartbeat timeout may be caused by network reasons.
1102011 The data format is wrong, please contact ZEGOCLOUD technical support.
1102012 The login process is being performed.
1102013 The room signaling request is incorrect, which may be caused by network reasons.
1102014 ZPush failed, please contact ZEGOCLOUD technical support.
1102015 User login status is wrong.
1102016 Login token error.
1102017 Scheduling failed.
1102018 Login token timeout.
1102019 Subcmd error, please contact ZEGOCLOUD technical support.
1102020 Login authentication failed.
1102021 biz_channel error, please contact ZEGOCLOUD technical support.
1102022 The call request timed out, which may be caused by network reasons.
1102023 Failed to connect to the media server, possibly due to network reasons.
1102025 Description: Failed to report local logs.
Cause: It may be due to network reasons.
Solutions: Please try switching the network and try again.

1003xxx/1103xxx Error Codes Related to Publish Streams

After calling the publish streams interface, or if an exception occurs during the publish streams process, the developer can obtain the relevant Error Codes from the publisherStateUpdate callback, and please deal with it accordingly according to the following Error Codes.

Handling the case where the publish streams callback Error Codes is not 0:

  1. When the "state" is "NO_PUBLISH", and "errorCode" non-zero, indicates a failure publish streams, while will not retry the publish streams, publish streams can be made at this time at the interface prompt failure.
  2. When the "state" is "PUBLISH_REQUESTING" and the "errorCode" is not 0, it means that the publish streams. At this time, if the publish streams is unsuccessful beyond the retry time, a publish streams failure notification will be thrown.
Error Codes Description
1003025 The stream publishing is prohibited by the ZEGOCLOUD backend. Streaming authentication is enabled, and the stream is blocked by the media server. If this is not due to the developer disabling it by interfaces, please contact ZEGOCLOUD technical support for resolution.
1003028 Stream publishing failed, as there is already an identical stream in the room. Change to a new stream ID. Adjust the stream name generation strategy to ensure uniqueness.
1003040 Failed to update the CDN status for the relay. The relay address URL is incorrect. Check if the input URL is valid.
1003050 Stream extra information is null. Please check if the stream extra information is normal.
1003051 Stream extra information is too long. Please check if the corresponding stream extra information is too long, the maximum is 128 bytes.
1103001 Incorrect publish streams parameters.
1103002 HTTPS or localhost is required.
1103003 The media connection failed, possibly due to the network.
1103010 Screen Sharing failed.
1103011 Device information enumeration failed.
1103019 Stream authentication error. Incorrect settings in streamParams lead to stream authentication failure. Check if the token in streamParams is correct and if the string concatenation is correct.
1103020 Failed to obtain the media service address.
1103021 The media service connection failed.
1103022 Offer creation failed.
1103023 Failed to set local SDP.
1103024 SDP sending failed.
1103025 Remote SDP error.
1103026 The candidate information used by the webrtc connection is incorrect.
1103027 The media connection is closed.
1103028 ice connection failed.
1103029 Incorrect setting of publish streams parameters.
1103030 publish streams fails and retry timeout.
1103040 Modify the parameters when the stream is not publish streams.
Note: The meaning of this error code in versions prior to 3.0.0 was: "The current publish quality is poor, or the network is poor. Please check your network."
1103041 The device is plugged in or loosened.
1103042 The user actively canceled Screen Sharing.
1103043 The current browser does not support Screen Sharing.
1103044 Not a stream created by createStream.
1103045 The media stream does not contain Video.
1103046 The media stream does not contain Audio.
1103047 The MediaStreamTrack object could not be found.
1103048 The device cannot be found.
1103049 Pull the same stream repeatedly.
1103050 websocket disconnected.
1103051 publish streams retry timeout.
1103052 CDN publish streams error.
1103053 The HTTPS protocol must be used.
1103054 There is no Preview.
1103055 The publish streams could not be found.
1103056 publish streams.
1103057 Audio decoding failed.
1103058 The client IP has changed.
1103059 publish streams network node expired
1103060 The session request timed out.
1103061 Failed to get media.
1103064 The media stream does not have device permissions.
1103065 The device cannot be used to capture media streams. It may be that the camera or microphone is occupied by another application.
1103066 The device parameters for creating the stream are wrong.
1103072 Beauty feature is not supported. The browser you are currently using does not support the beauty feature.
1103073 The beauty feature is starting. Since the beauty interface is set asynchronously, if you call the startPublishingStream interface to stream before the media stream's beauty feature is fully enabled, the streaming image cannot be expected to be a beauty image. If you need to enable beauty before streaming, please wait for the asynchronous beauty startup to complete before calling the streaming interface.
1103074 The current video track does not support enabling the beauty feature, and an error occurs at startup, causing the SDK to disable beauty. Try changing the device or video track and retry, or contact ZEGOCLOUD technical support.
1103075 Beauty performance is overloaded. When beauty performance is overloaded, the image may stutter; the SDK will not disable beauty, and developers can decide whether to disable the beauty capability.
1103080 An error occurred during AI acoustic noise suppression. Please contact ZEGOCLOUD technical support.
1103081 AI acoustic noise suppression is not supported. This may be due to the current browser not supporting certain APIs, leading to the failure of the AI acoustic noise suppression initialization operation. Use the latest version of Google Chrome or Edge browsers.
1103082 AI acoustic noise suppression is overloaded. When AI acoustic noise suppression is overloaded, audio stuttering or audio-video desynchronization may occur; the SDK will not disable the feature, and developers can decide whether to disable the AI noise reduction capability.

1004xxx/1104xxx Play Streams Related Error Codes

After calling the play streams interface, or if an exception occurs in the middle of the play streams , the developer can obtain the relevant Error Codes from the playerStateUpdate play streams state callback. Please deal with the corresponding error code according to the following Error Codes.

Error Codes Description
1004002 Please check whether the stream publishing from the remote end is indeed successful, or if the publishing and playing environments are inconsistent.
1004020 The stream playing in paused. Please wait or check the network.
1004025 The stream playing is prohibited by the ZEGOCLOUD backend. Please contact ZEGOCLOUD technical support for resolution.
1004099 The stream playing failed due to the SEK internal errors. Please contact ZEGOCLOUD technical support for resolution.
1104001 play streams parameter error.
1104020 Failed to obtain the media service address.
1104021 The media service connection failed.
1104022 Offer creation failed.
1104023 Failed to set local SDP.
1104024 SDP sending failed.
1104025 Remote SDP error.
1104026 Wrong candidate.
1104027 The media connection is closed.
1104028 ice connection failed.
1104029 Disconnected from the media service.
1104030 The server negotiation timed out.
1104031 play streams failed to retry timeout.
1104032 Already in the play streams.
1104033 The client IP has changed.
1104034 The play streams network node has expired.
1104035 Reset session push.
1104036 The request session timed out.
1104037 Quality detection timed out.

1005xxx Stream Mixing Stream Related Error Codes

Call the start Stream Mixing stream startMixerTask and stop Stream Mixing stream stopMixerTask interface to return possible errors in the result.

Error Codes Description
1005000 No Stream Mixing traffic service, please contact ZEGOCLOUD technical support to enable it.
1005001 The Stream Mixing task ID is empty.
1005002 The Stream Mixing task ID is too long, with a maximum of 256 characters.
1005003 Illegal characters in the Stream Mixing task ID.
1005005 The Stream Mixing task configuration does not specify an output.
1005006 The Stream Mixing output target is wrong, please check whether illegal characters are passed in when "target" is "streamID".
1005010 The request to start a Stream Mixing task failed, which may be caused by network reasons.
1005011 The request to stop the Stream Mixing task failed, which may be caused by network reasons.
1005012 This Stream Mixing task must be stopped by the user who started the task.
1005020 The input stream list of the Stream Mixing task is empty.
1005021 The Stream Mixing task output list is empty.
1005023 The video configuration of the Stream Mixing Video task is invalid.
1005025 The maximum number of input streams is exceeded, and a maximum of 9 input streams are supported.
1005026 The input stream does not exist.
1005027 The Stream Mixing stream input parameter is wrong. It may be that the layout of the input stream exceeds the canvas range.
1005028 Description: Mixed input text watermark is too long.
Cause: The length of the text watermark of the mixed stream input parameter exceeds the limit.
Solutions: Please make sure the input text watermark length does not exceed 512 bytes.
1005030 The maximum number of output streams is exceeded, and a maximum of 3 output streams are supported.
1005034 Description: The link to the muxed input image is too long.
Cause: The length of the image link of the mixed stream input parameter exceeds the limit.
Solution: Please make sure that the length of the input image link does not exceed 1024 bytes.
1005035 Description: Failed to mix stream input image.
Cause: The image format of the mixed stream input parameter is incorrect.
Solution: Use JPG and PNG formats. There are 2 ways to use it: 1. URI: Provide the picture to ZEGOCLOUD technical support for configuration. After the configuration is complete, the picture URI will be provided, for example: preset-id://xxx.jpg. 2. URL: Only HTTP protocol is supported.
1005036 Description: Failed to mux input image.
Cause: The image size of the mixed stream input parameter exceeds the limit.
Solution: Image size is limited to 1M.
1005050 Stream Mixing authentication failed.
1005061 Description: Failed to start mixed stream.
Cause: The input image watermark is empty.
Solutions: Please enter the correct watermark parameters [ZegoWatermark].
1005062 Description: Failed to start mixed stream.
Cause: The input image watermark parameter is wrong, it may be that the layout exceeds the canvas range.
Solutions: Please enter the correct watermark parameters [ZegoWatermark].
1005063 Description: Failed to start mixed stream.
Cause: The input watermark URL is illegal.
Solutions: The watermark URL must start with preset-id:// and end with .jpg or .png.
1005067 Entering the background image URL is illegal. It must start with "preset-id://" and end with .jpg or .png.
1005070 automatic Stream Mixing server not found, please contact technical support ZEGOCLOUD configuration.
1005099 Stream Mixing internal error.

1006xxx/1106xxx Device Error

The process of publish streams and play streams may cause errors in the audio and Video equipment used. When the developer receives deviceError the "errorCode" of the device exception callback parameter is not 0, please follow the Error Codes below deal with.

Error Codes Description
1006006 The device was unplugged.
1106007 Description: Microphone loose or rapid plug and unplug causing abnormal collection.
Cause: Microphone unplugged.
Solutions: Please check if the microphone is properly connected.
1106008 Description: Camera loose or rapid plug and unplug causing abnormal collection.
Cause: Camera not connected.
Solutions: Please check if the camera is properly connected.
1106009 Description: Audio track collection exception detected and stopped.
Cause: Audio collection device (such as microphone) connection abnormal.
Solutions: Please check if the device is connected properly. If everything is normal, please retry or contact ZEGOCLOUD technical support.
1106010 Description: Video track collection exception detected and stopped.
Cause: Video collection device (such as camera) connection abnormal.
Solutions: Please check if the device is connected properly. If everything is normal, please retry or contact ZEGOCLOUD technical support.

1009xxx/1109xxx IM Error

Errors in sending IM messages.

Error Codes Description
1009001 The message content is empty.
1009002 The message content is too long.
1009005 The target room for sending the message is inconsistent with the currently logged-in room. The target room for sending the message is inconsistent with the currently logged-in room. Send the message with the current logged-in room ID.
1009010 Failed to send message.
1009013 Failed to send message. Message input length exceeds the limit. Check the length of the input content or contact ZEGOCLOUD technical support to increase the message content length.
1009015 Failed to send room broadcast message. QPS exceeds the limit. Control the maximum QPS to 2.
1109001 Message frequency is limited.

1017xxx Errors Related to copyrightedmusic

The errors related to the SDK's copyrightedmusic functions.

Error Code Description
1017000 Description: The command invalid.
Cause: The command entered by the [sendExtendedRequest] function is empty.
Solutions: Please check the command entered when calling the [sendExtendedRequest] function to make sure it is not empty.
1017001 Description: The params invalid.
Cause: The params entered by the [sendExtendedRequest] function is empty.
Solutions: Please check the params entered when calling the [sendExtendedRequest] function to make sure it is not empty.
1017002 Description: The song_id invalid.
Cause: The song_id entered is empty.
Solutions: Please check the song_id entered when calling the function to make sure it is not empty.
1017003 Description: The share_token invalid.
Cause: The share_token entered is empty.
Solutions: Please check the share_token entered when calling the function to make sure it is not empty.share_token can be obtained by call [requestResource]
1017004 Description: The resource_id invalid.
Cause: The resource_id entered is empty.
Solutions: Please check the resource_id entered when calling the function to make sure it is not empty.resource_id can be obtained by call [requestResource] [getSharedResource]
1017005 Description: The start_position invalid.
Cause: The start_position entered by the fuction [loadCopyrightedMusicResourceWithPosition] is invalid.
Solutions: Please check the start_position entered when calling the function [loadCopyrightedMusicResourceWithPosition] to make sure it is in 0 ~ song duration.
1017006 Description: The position invalid.
Cause: The position entered by the fuction [seek] is invalid.
Solutions: Please check the position entered when calling the function [seek] to make sure it is in 0 ~ song duration.
1017007 Description: The volume invalid..
Cause: The Volume entered by the fuction [setPlayVolume] is invalid.
Solutions: Please check the Volume entered when calling the function [setPlayVolume] to make sure it is in 0 ~ 200.
1017008 Description: The krcToken invalid.
Cause: The krcToken entered is empty.
Solutions: Please check the krcToken entered when calling the function to make sure it is not empty.krcToken can be obtained by call [requestAccompaniment]
1017009 Description: Copyright music init authentication failed.
Cause: Appsign or token is not set.
Solutions: When using token authentication, call [loginRoom] before calling [initCopyrightedMusic] or use appsign authentication.
1017010 Description: Request copyrighted server fail.
Cause: The params entered make mistake or some network reasons.
Solutions: Please check the params entered and retry.
1017011 Description: Free space limit.
Cause: Free space limit.
Solutions: Please clean up local files and make sure there is enough free disk space.
1017012 Description: Downloading.
Cause: Download same resource.
Solutions: Please wait for the resource to download successfully.
1017013 Description: Resource file not exist.
Cause: Resource file has been deleted.
Solutions: Please reload resource.
1017014 Description: Resource file expired.
Cause: The resource file has expired.
Solutions: Please request song or accompaniment again.
1017015 Description: Resource file invalid.
Cause: File is corrupted
Solutions: Please call [download] function to reload media resource.
1017018 Description: The resource_id unauthorized.
Cause: The resource ID is not obtained through [requestResource] [getSharedResource] function.
Solutions: Please call the [requestResource] [getSharedResource] function to get valid resource ID.
1017019 Description: The copyrighted resource has expired.
Cause: The copyrighted resource has expired.
Solutions: Please request the copyrighted resource again.
1017020 Description: The resource does not support this method.
Cause: Wrong resource ID selection.
Solutions: Please pass in the correct resource ID.
1017030 Description: No copyright, unable to listen to and sing songs.
Cause: No copyright.
Solutions: Please select another music.
1017031 Description: No permissions of accompaniment, can only listen to songs, not sing.
Cause: No permissions of accompaniment.
Solutions: Please select another music.
1017032 Description: Non monthly membership.
Cause: Unopened monthly membership.
Solutions: Open monthly membership or ues COUNT mode request music.
1017033 Description: No accompany.
Cause: Music don't have accompany.
Solutions: Please choice music have accompany.
1017034 Description: Resource not exist.
Cause: Resource not exist.
Solutions: Please select another music.
1017040 Description: Illegal param.
Cause: The entered param is incorrect.
Solutions: Please check param when entered function to make sure it is correct.
1017041 Description: AppID invalid.
Cause: The appID is not support copyrighted music.
Solutions: Please contact ZEGOCLOUD technical support.
1017042 Description: Billing mode invalid.
Cause: Billing mode invalid.
Solutions: Please select correct billing mode.
1017043 Description: Unreasonable_access.
Cause: Monthly membership request music by COUNT.
Solutions: Please select correct billing mode.
1017044 Description: Share token expired.
Cause: Share token expired.
Solutions: Please select an unexpired sharing token to get resources.
1017045 Description: Share token illegal.
Cause: Share token illegal.
Solutions: Please check songToken when entered by calling [getMusicByToken] to make sure it is correct.
1017046 Description: krcToken illegal.
Cause: krcToken illegal.
Solutions: Please check krcToken when entered by calling [getKrcLyricByKrcToken] to make sure it is correct.
1017047 Description: krcToken expired.
Cause: krcToken expired.
Solutions: Please select an unexpired krcToken to get lyrics in KRC format.
1017048 Description: Get lyric fail.
Cause: Lyrics not found.
Solutions: Please try again later.
1017049 Description: Get pitch fail.
Cause: Pitch not found.
Solutions: Please try again later.
1017050 Description: This resource is not shared in the room.
Cause: No users in the room share this resource.
Solutions: Please any one user in the room to call the [requestresource] function to request resources and share them.
1017051 Description: The number of times the resource is free in the room is exhausted.
Cause: 1. The shared resources cannot be obtained again; 2. Shared resources have been obtained.
Solutions: Please use the acquired resources, or use [requestResource] to share resources again.
1017052 Description: The vendor is unavailable.
Cause: The vendor ID is passed in incorrectly or the corresponding copyright vendor is not activated.
Solutions: Please pass in the correct vendor ID.
1017053 Description: This vendor does not support this function.
Cause: Wrong vendor selection.
Solutions: Please pass in the correct vendor ID.
1017071 Description: Vendor ID invalid.
Cause: Wrong vendor selection.
Solutions: Please pass in the correct vendor ID.
1017072 Description: This vendor does not support this song ID.
Cause: This song ID does not exist in the copyright music library.
Solutions: Please pass in the correct song ID.
1017073 Description: master ID invalid.
Cause: When billing by owner is selected, master ID is empty.
Solutions: Please pass in the correct master ID.
1017074 Description: The page parameter is invalid for multiple copyright searches.
Cause: The page parameter must be 1 when multiple rights search is called for the first time.
Solutions: Please pass in the correct page.
1017075 Description: resource has no pitch.
Cause: resource has no pitch.
Solutions: Please pass in the correct song ID.
1017076 Description: scene ID invalid.
Cause: scene ID invalid.
Solutions: Please pass in the scene ID corresponding to the opened scene.
1017077 Description: top ID invalid.
Cause: An unsupported top ID was passed in when fetching chart songs.
Solutions: Please pass in the correct top ID.
1017095 Description: The copyright music module does not support this method.
Cause: The copyright music module does not support this function under the current platform.
Solutions: Contact ZEGOCLOUD technical support to deal with it.
1017096 Description: The copyright music module is not initialized.
Cause: The [initCopyrightedMusic] method is not called to initialize the copyright module.
Solutions: Please call the [initCopyrightedMusic] method first.
1017097 Description: System is busy.
Cause: System is busy.
Solutions: Please try again.
1017098 Description: Failed due to network exceptions.
Cause: Unknown internal error.
Solutions: Contact ZEGOCLOUD technical support to deal with it.
1017099 Description: Failed due to internal system exceptions.
Cause: Unknown internal error.
Solutions: Contact ZEGOCLOUD technical support to deal with it.

Errors Related to ZegoExpressPlayer

Error Codes Description
100001 Description: Parameter input error.
Cause: Wrong parameters were passed in, or the interface was incorrectly called, which was not thrown through onError of the player.
Solutions: Please check the incoming interface and its corresponding parameters.
100002 Description: Environment error.
Cause: The current environment does not support the use of the player and is not thrown through onError of the player.
Solutions: Please contact ZEGOCLOUD technical support.
100003 Description: Run failed.
Cause: Generally, it is an internal error caused by the player itself.
Solutions: Please contact ZEGOCLOUD technical support.
100004 Description: Network error.
Cause: The network is disconnected or the network is abnormal.
Solutions: Check whether the network is normal.
100005 Description: Media decoding error.
Cause: The media cannot be opened, unsupported media format, error during decoding and cannot be decoded.
Solutions: Please contact ZEGOCLOUD technical support.
100006 Description: Autoplay failed.
Cause: due to browser autoplay policy restrictions.
Solutions: The user needs to click to trigger the automatic playback of the video, that is, the user's click event triggers the call to the player's play() method.
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