How to retrieve log files?

You can retrieve three different types of logs through the following directories:

• Express SDK logs:

  By default, Express SDK generates two types of log files:

  • TXT log files starting with "zegoavlog", with a default maximum size of 5MB (5 * 1024 * 1024 bytes) per log file.
  • ZIP compressed files named zegoavlog{sequence number}-{timestamp}. After decompressing this file, you will get a TXT log file named zegoavlog{sequence number}-{timestamp}. The {sequence number} may be different, but the {timestamp} is the same. For example, decompressing zegoavlog3-16901111.zip will get the zegoavlog2-16901111.txt log file.

  Default storage path: "/storage/Android/data/[application package name]/files"

• ZIM SDK logs: Default storage path: "/storage/Android/data/[application package name]/files/ZIMLogs"

• UIKit logs: Default storage path: "/storage/Android/data/[application package name]/files/uikit_log"

Please send all these files to ZEGOCLOUD Technical Support to help you resolve the issue.