User behavior monitoring

The User Behavior Monitoring module helps you to trace and analyze the user experience of audio and video in the user lifecycle in the view of user. You can view the room visiting records, stream playing and publishing information, and behavior event information of a user. You can also evaluate the user experience, diagnose and analyze video quality problems, and identify the root causes to solve the problems and improve user experience.

Overview

The following table lists two sub-pages of this module and the functions provided on the sub-pages.

Access procedures

1. Log in to the ZEGOCLOUD Admin Console and enter Analytics Dashboard from the left navigation pane.
2. In the navigation pane, click User Behavior Monitoring. The Search page is displayed.
3. In the search results, click View User Quality. The Details page is displayed.

Search page

Sample page

1. Search by user ID

   

2. Search by room ID

   

Function description

1. View room visiting records of a user.

   On the Search page, enter the user ID, adjust the time range, and click Search. You can obtain the list of all rooms to which a user has logged in during the specified period, view room IDs, start time and end time of rooms, and information about the platform used by the user during stream playing and publishing.

   Start time and end time of a room: time when the user logs in to and logs out of the room. If a user logs in to and logs out of a room multiple times, the time when the user logs in to the room the first time and logs out of the room the last time is used as the start time and end time.

2. View all users in the lifecycle of a specified room.

   On the Search page, enter the room ID, adjust the time range, and click Search. You can view all login users in the lifecycle of the room, the time when each user logs in to and logs out of the room, and information about the platform used by the user during stream playing and publishing.

   The Analytics Dashboard module proactively identifies users in abnormal states. You can click Filter Abnormal Users to obtain the list of users in abnormal states and click View User Quality to further view the problem information and root cause and solve the problem.

   

Details page

Sample page

Function description

Viewing the online status of a user in a room

In the timeline area, the first line indicates the online status of a user in a room. It shows the online time (in blue) and offline time (in gray) of the user in the room, clearly and intuitively indicating whether the user has logged in to and out of the room multiple times. You can learn the continuous online status of the user from this line.

Viewing stream playing and publishing records of a user in a room and rapidly determining whether audio or video lag occurs

In the timeline area, lines (in deep blue) below the first line show all playing and publishing records (in ascending order of stream start time) of a user in the specified period. You can learn the start time and end time of each stream, the time length of stream playing and publishing, and whether the user has played or published a stream multiple times.

The Analytics Dashboard module marks the lag period (in pale red) during stream playing for you to rapidly locate streams that affect user experience. You can further view the stream quality data and identify the root cause of the problem.

Viewing user behavior during user lifecycle, recurring user interaction scenarios, and analyzing user experience of audio and video

The first line in the timeline area also shows user behavior (in yellow) for you to learn the user's operations at different time points and determine whether the audio or video quality problem is related to user behavior. The following table lists some typical behavior events.

Efficiently and rapidly diagnosing an exception, analyzing the exception cause, and fixing the exception

The Analytics Dashboard module proactively identifies abnormal events in the user lifecycle and divides the events into exceptions and reminders by severity. You can quickly diagnose exceptions, learn the exception details and causes, and solve exceptions.

You can use either of the following methods to view the abnormal events:

• In the User Diagnosis module, click Exception or Reminder to view event details.
  
• In the timeline area, hover the cursor over the period in red on each line to learn information about the events that occurred during the period.
  

Viewing stream quality data and analyzing and determining the cause of poor audio and video quality

In the timeline area, click the line of the target stream. You can view the data of the following stream quality indicators in the area below:

• Basic user information
• Bitrate
• Frame rate
• Packet loss rate
• Latency
• CPU usage
• Memory usage
• Resolution
• Microphone input volume (data from stream publisher)
• Speaker output volume (data from stream player)
• User audio experience (data from stream player)

To view details about each indicator, refer to Data explanation.

Viewing the configuration of stream publishing and playing

You can view the configuration of stream publishing and playing and check whether the configuration is proper and whether the values of the configuration items change during a call. In this way, you can determine whether the configuration causes the audio and video quality changes.

The configuration is displayed based on the stream publishing and playing interval. If a user publishes and plays streams multiple times, multiple records are displayed.

Viewing the stream impact scale

When viewing stream publishing quality data, you can view the accumulated number of users who play streams (from RTC or CDN) to evaluate the stream impact scale.

Tracing users who play streams

You can trace users who play the published streams and analyze the stream playing quality of the users. You can click View Stream Playing Summary and view related data on the stream publishing quality page. For details about the page, refer to Call quality monitoring.

Viewing call interaction quality

You can view call interaction quality to learn details about interactions between the calling and called parties. You can click View End-to-end Quality and view related data on the end-to-end quality page. For details about the page, refer to Call quality monitoring.