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Developer

Recommended for less urgent inquiries.

$0/ month

Response Times

< 24 hours

Tickets / Emails Support

Included

Dedicated Support Channel

None

Phone Support

None

1-on-1 Integration Support

None

Technical Resources

None

Get started
MOST POPULAR

Advanced

Recommended for obtaining a fast response to urgent issues.

$349/ month

Response Times

< 8 hours

Tickets / Emails Support

Included

Dedicated Support Channel

Whatsapp Channel

Phone Support

None

1-on-1 Integration Support

Only on business hours

Technical Resources

None

Select the plan

Enterprise

Recommended for getting real-time help for scaling businesses.

Customized

Response Times

< 2 hours

Tickets / Emails Support

Included

Dedicated Support Channel

Whatsapp Channel

Phone Support

None

1-on-1 Integration Support

Unlimited times

Technical Resources

Customer Success Manager + Technical Account Manager

Contact sales

Business hours: From 8:00 a.m. to 8:00 p.m. (Singapore Standard Time – SST) on Business Days.

Enterprise+ : For a customized support plan, please contact sales for details.

Response times: The time is for 1st response from an engineer that reviewed the issue.

Frequently asked questions

How do I get started?

Contact sales support to discuss your business needs and help guide you in selecting the right plan for your business.

How do I choose between the various support plans?

If you have a short project cycle and want your questions to be handled and answered quickly, we recommend you choose Advanced Support.

How quickly will you fix my issue?

That depends on your issue. The problems that application or service developers encounter vary widely, making it difficult to predict issue resolution times.

How do I sign up for ZEGOCLOUD Support Plans?

You can add ZEGOCLOUD Support during the sign up process for any ZEGOCLOUD product.

When does my plan begin after I have made a purchase?

Your plan starts immediately.

Ready to select a support plan?

Contact sales